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Shipping
JZVapes offers confidential packaging and will not disclose your information to anyone.
We only guarantee full compensation if the parcel is lost or damaged. Before contacting support, please provide proof that the package is missing (packaging condition upon arrival).
If missing, we will reship within 2 business days. (Based on Logen Express)
However, delivery will be delayed in the following situations: (Jeju Island and mountainous areas, weather-related delays, etc.)
Exchanges and refunds
JZVapes does not offer refunds or exchanges unless there is a defect in the item.
Refunds are available only for appropriate reasons. (Wrong delivery, device defect)
However, JUUL products with poor supply and demand cannot be compensated.
For refunds, please contact live chat on the website.
We are unable to issue refunds for any orders that are returned due to incorrect address, incorrect order, or any other reason.
Loss policies
Standard shipping:
If the product is not delivered within 10 business days from the date of shipment by the courier company, it will be reshipped free of charge.
However, we do not take any responsibility for lost packages due to changing the delivery location.
Same-day shipping:
We will text you a delivery photo when your Same Day Delivery order arrives.
Once a Same-Day Delivery order arrives, custody of the order changes to you, and we are unable to issue refunds for orders that have received an arrival text.
